Retention Consultant – UK Market


Full Time
Posted 3 days ago

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability, and ease-of-use for both landline and mobile phones.

Main Responsibilities

  • Taking inbound phone calls from existing customers (no outbound calling required)
  • Update customer data within a CRM
  • Manage payments from customers
  • Ensure high standards of customer satisfaction

Your Profile

  • Native level English
  • Working experience minimum 6 months in a call centre
  • Sales experience is an advantage
  • Already living and ready to work in Czech Republic
  • Dynamic, positive, hardworking & persuasive personality
  • Enjoy being part of a motivated and focused sales team
  • Be flexible in regards to working hours (shift patterns including weekends available)
  • Knowledge of sales techniques and sales processes is beneficial
  • Business focused and target driven
  • High degree of personal integrity

We Offer You

  • Full-time employment with an energetic international team
  • Fully paid training
  • 12-month contract including a 3-month probationary period
  • Very healthy base salary
  • Potential performance bonus of 5000CZK every month
  • Attendance bonus
  • Wellbeing vouchers 1000CZK/month after 3 months employment and paid at 6 month intervals
  • 20 days of holiday + 3 free days
  • Meal vouchers after 3 months
  • 50% company funded Multisport membership ( and internal sporting groups
  • Training and regular coaching sessions to prepare you for internal promotions and further career development
  • Beautiful central location in Karlin
  • Free Czech and English classes
  • Frequent team building & company events
  • Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

Job Features

Job CategoryEnglish

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