EXTREME COLLABORATION
EXHILARATING PACE
EXACTING STANDARDS
PRAGUE'S ICON!

Providing Business Advantage Since 2003

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As a technology focussed outsourcing partner, we specialise in tailor-made solutions that deliver leading communication strategies to connect your business with prospects and customers. We move them beyond brand awareness and onto transactions and brand loyalty.

We offer 24/7 365 operations in over 30 languages to care for your customers in any country and across every timezone!

Business Growth
Business Growth

Our sales services includes lead generation, contact discovery, deep profiling & insight, lead qualification, appointment making, cold selling, warm selling, cross-selling, up-selling, retention, account management, and sales support.

Customer Service
Customer Service

We care for your customers by expertly managing any of your communication needs including order processing, client service, technical support, help-desk, claims management, loyalty & retention management, debt collection, data entry, translation, exhibition support, and more.

MARKET ANALYSIS
MARKET ANALYSIS

We can prepare detailed market research that ensures your business is prepared for every move you make. This includes database cleansing, database building, survey (qualitative & quantitative), clinical trials, competitive intelligence, and concept testing.

SALES OPTIMISATION & ACCOUNT DEVELOPMENT
SALES OPTIMISATION & ACCOUNT DEVELOPMENT

We’ll build you a strong team that champions your brand, finds new customers, and nurtures existing ones through all facets of your sales cycle. Best of all we can do it in any language!

COMPLETE CUSTOMER SERVICE
COMPLETE CUSTOMER SERVICE

Our colleagues become your workforce. We integrate your training with our proven methodologies and on-going up-skilling processes to ensure that your customers get the best experience every time.

TECHNICAL SUPPORT & HELP DESK
TECHNICAL SUPPORT & HELP DESK

Get highly complex technical support (Tier 1 – Tier 3) for your customers delivered across a wide variety of channels in every language. We’ll implement by automation, AI, and other innovative technologies to decrease operating expenses and optimise customer experience.

  • "During our 10 year energetic journey, our close collaboration (listening, learning and innovating) has emerged into a true partnership; one of shared passion, conviction and aspiration focused on transforming, elevating and realising TI’s distinctive positive customer experience exuding a ‘human face’ that customers adore.​"

    Texas Instruments

SMARTER OUTSOURCING, BETTER RIGHTSHORING

24/7/365

operation since 2005.

Secure environment

with industry standard accreditation.

370 agent positions

+150 seat expansion capacity.

30+ languages

and growing! Supporting 130+ countries across 18 time zones.

Advantageous price point

for optimal return on investment.

Prague-based

in the heart of Europe.

Endorsed location

and top-rated service provision.

Omni-channel full-service suite

providing unified communications solutions.

4.35 million interactions annually

1.23 million inbound and 3.12 million outbound

How can we help grow your business?

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COLLEAGUES
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YEARS IN OPERATION
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