Providing Business Advantage Since 2003
At ICON Communication Centres s.r.o (Utilitywise Prague), we specialise in tailor-made outsourcing solutions that deliver leading communication strategies to connect your business with prospects and customers. We move them beyond brand awareness and onto transactions and brand loyalty.
SALES AND LEAD GENERATION
We’ll build you a strong team that champions your brand, finds new customers, and nurtures existing ones through all facets of your sales cycle. Best of all we can do it in any language! We provide services for:
Lead generation, contact discovery, deep profiling & insight, lead qualification, appointment making, cold selling, warm selling (cross & up-sell), retention, telephone account management, sales support.
CUSTOMER SERVICE AND SUPPORT
Our multilingual colleagues become your workforce. We integrate your training with our proven methodologies and on-going up-skilling process to ensure that your customers get the best experience every time. We provide services for:
Order processing, client service, multi-stakeholder liaison, technical support, help desk, claims management, loyalty & retention management, debt collection, data entry, translation, exhibition support, supplier/distribution support.
Let us help you get market ready and market aware! We can help you build a comprehensive data synopses on almost area of business intelligence and data gathering. Our services include:
Database cleanse, database build, market research, survey (qualitative & quantitative), clinical trials, competitive intelligence, concept testing.
Our sales services includes lead generation, contact discovery, deep profiling & insight, lead qualification, appointment making, cold selling, warm selling, cross-selling, up-selling, retention, account management, and sales support.
We care for your customers by expertly managing any of your communication needs including order processing, client service, technical support, help-desk, claims management, loyalty & retention management, debt collection, data entry, translation, exhibition support, and more.
We can prepare detailed market research that ensures your business is prepared for every move you make. This includes database cleansing, database building, survey (qualitative & quantitative), clinical trials, competitive intelligence, and concept testing.
"During our 10 year energetic journey, our close collaboration (listening, learning and innovating) has emerged into a true partnership; one of shared passion, conviction and aspiration focused on transforming, elevating and realising TI’s distinctive positive customer experience exuding a ‘human face’ that customers adore."