Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them, while optimising the quality of their listings and increasing their ROI.
- Selling subscription-based solutions to vacation rental property owners.
- Build long-term business relationships with existing and new customers.
- Help new and existing customers navigate a vacation rental platform online.
- Document contacts with customers and prospects in a CRM system.
- Maintain an understanding of the holiday rental marketplace including competitors.
- 40% of your time is spent on the phone (avg. 100 short calls inbound/outbound per day – NO COLD CALLS).
- 60% of your time is spent on back office activities, including systems logging, benchmarking, and case studies.
- Native level proficiency in the Italian language
- 1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
- Strong interpersonal communication skills and a customer-centric approach
- Ability to work independently, proactively identify complexities, and maintain ownership of issues
- Ability to self-direct, as necessary, and make good judgments based on information available
- Familiar with or able/willing to quickly learn multiple internal systems
- Solid understanding of Internet technologies
- Strong written and verbal communication skills
- Desire to learn & succeed
- Excellent telephone manner
- Ability to work independently and be self-motivated
We Offer You
- Full-time employment (12-month contract including a 3-month probationary period)
- Fully paid training, paid overtime, no weekend or evening shifts
- 5 000CZK monthly performance-based bonus (paid monthly)
- 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
- 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
- 50% or 100% discounted Multisport membership (www.multisport.cz)
- Meal vouchers (commence after probation period)
- Frequent team building & social events
- Business trips as applicable
- Ongoing training sessions & personal development endeavours
- Free Czech and English language classes
- A diverse international work environment with global brands in centrally located Karlin
Paid Training and Free Development
We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).