ICT Solutions Business Partner

Full Time
Posted 6 days ago

We are looking for a full time ICT Solutions Business Partner to join our Customer Success Team. Based in our Prague office, you will be reporting to the Customer Success Business Partner as well as providing consultation and tailored technology solutions for Utilitywise Prague clients. Your regular working hours will be between 8.30am and 5pm but you should be prepared to work longer in peak periods or in extraordinary cases. Flexibility is key.

Main Responsibilities

  • Working with your Customer Success Business Partner to meet client specifications
  • Providing advisory services for Utilitywise Prague clients
  • Recommending technological solutions for both Utilitywise Prague and their clients
  • Collaboration with technology suppliers and implementing technological solutions
  • Providing assistance in technical projects such as rollouts, implementation of new systems, and upgrades
  • Liaising with third party suppliers to ensure uptime of systems and applications.
  • In extraordinary cases, support of the ICT Analyst will be required

Your Profile

  • 12 months experience in a similar role
  • Fluent English
  • Deep understanding of complete contact centre technology solutions
  • Knowledge of programming
  • Knowledge of simple application development, testing, and debugging
  • Proven track record of simple application development understanding of business technology solutions (CRM, telephony, cloud solutions, API development)
  • Understanding of databases and corporate data workflows
  • Able to identify key resources without assistance

We Offer You

  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime, no weekend or evening shifts
  • 5 000CZK monthly performance-based bonus (paid monthly)
  • 5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
  • 12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Meal vouchers (commence after probation period)
  • Frequent team building & social events
  • Business trips as applicable
  • Ongoing training sessions & personal development endeavours
  • Free Czech and English language classes
  • A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

Job Features

Job CategoryEnglish

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