Congratulations to our colleagues Aaron Boucher and Peter Lichy for passing their Vonage Technical Support Induction training. Both gentlemen completed their final exams with flying colours and two days earlier than scheduled! Aaron and Peter displayed incredible initiative throughout their training and their strong aptitude for our client’s product. They learned skills including troubleshooting, problem solving, customer service, and communication to quickly resolve customer’s VoIP issues. The next step in their training process is to shadow experienced agents and put their theory into practice. In recognition of their successful passing of their final exam Aaron and Peter were awarded with certificates of achievement and a gaming mouse presented by our Site Trainer Damian Paklos. All the training our colleagues undergo to up-skill is always fully paid and industry recognised. If you’re looking for a career please check out careers page here.