We’re thrilled to congratulate Mark Matthews for his 15 years of service to Utilitywise Prague! Mark was one of the founding colleagues of the business when it was conceived in 2003 as ICON Communication Centres s.r.o. Mark has spent his professional career in contact centres across Europe and is one of the industry’s most respected professionals. Throughout his experience, Mark has always focussed on delivering on promises and great customer service to clients.
When Mark began there was only 15 staff and now the business has grown to over 300 colleagues, speaking over 20 languages and operating in 35 countries. He has seen the business grow from being a solely sales focussed English speaking centre to a truly global one that offers full BPO services to the world’s leading brands.
In his early days in Prague, the culture and language barrier provided lots of entertainment as he grappled with a new country and colleagues.
“I wanted to provide Christmas Hampers for the staff working on Christmas Day and asked the receptionist to arrange them for us”, he recalls. “She was quite perplexed by this request but dutifully attempted to carry out the task … but not before double checking her instructions with another colleague who assured her that I didn’t want everyone to receive a Christmas hamster that year!”
In reflecting on his time, Mark is proud of his part in helping grow the business, retain clients, and develop accounts. He has provided invaluable expertise in developing a successful sales methodology that continues to deliver results across all sectors of Utilitywise Prague.
“On behalf of the entire Utilitywise Prague team we thank Mark for his tireless efforts over the past 15 years, it has been a lot of work, a lot of fun, and we look forward to many more years with him.”
Helen Hickin, Managing Director, Utilitywise Prague